Help & Info

HELP & INFO  

 
 
We Believe in Quality +

Quality isn’t negotiable. As such, we only use the best manufacturers, and our years of experience have given us the expertise to design a beautiful collection of acetate frames that not only look amazing but last for years! And if you ever break your frames, don’t worry—we’ve got you covered!

The same goes for lenses—we don’t compromise in any way. That’s why we’ve partnered with quality lens manufacturers who will provide you with the best options for your prescription. We care about your eyes as much as you do!

Let’s Social-Eyes! +

At Oren Isaac, we believe that being “social” is more than just an Internet trend.

Our social program is simple yet meaningful: we want to make you a part of our charitable endeavors. How? Just post a picture of yourself wearing your Oren Isaac glasses on one of these major social-media platforms—Facebook, Twitter, or Instagram—with our handle, #OrenIsaacGiveBack, and we will donate one free pair of glasses to charity.

We will feature the most liked/shared images on our blog, and the person behind the lenses—that is, you—will be rewarded. That’s how we “social-eyes” at Oren Isaac!

Home Try-On +
  • Free home trial of up to five pairs of glasses—with free shipping both ways.
  • You will have six leisurely days to try out your glasses, effective as of the date of delivery.
  • And what if you like one or more pairs? Just order them online, and return your home try-on kit to us within six days. You’ll find a return label with your kit. Yes, it’s that easy!

WHAT ARE THE DETAILS?

  • We will charge you $1.00 for credit-card authorization, but don’t worry, this amount will be reimbursed to you.
  • In the unlikely event of a missing or damaged frame, we will charge you 90% of the total cost per frame.
  • Only available for domestic US customers.
Insurance +

ITEMIZED RECEIPT

With all prescription orders, you’ll receive an itemized receipt that you can give to your vision-insurance provider for reimbursement. Check to see if you have an out-of-network benefit for prescription eyewear. 

FSA/HSA

There are several types of Health Savings Accounts (HSA) and Flexible Savings Accounts (FSA). You may pay with either type of account as long as your FSA or HSA is linked to a major credit card.

Shipping +
  • Free standard shipping for the continental US (7 to 10 business days)
  • Alaska, Puerto Rico, and Hawaii, add $14.95
  • Expedited shipping: $12.95 (5 to 7 business days)

Express shipping: $19.95 (3 to 5 business days). Please allow us a production time of 3 to 6 days (variations are due to prescription-lens strength). Trust us—it will be worth the wait!

Warranty +

14 DAYS FREE TRIAL—NO QUESTIONS ASKED!

In the unlikely event that your order does not match your expectations, we will accept your return within 14 days of delivery. Once we get your glasses back, in its original packaging and under previously stated conditions, we will issue you a 100% Refund. No Questions Asked !

FREE ONE-YEAR WARRANTY ON ANY MANUFACTURER DEFECTS ON LENSES AND FRAMES. 

Yes, completely free, for all purchases! E-mail us at: warranty@orenisaac.com to let us know your concerns, and we will be happy to help you.

FREE ONE-YEAR BREAKAGE WARRANTY

Accidents can happen, so in the event of a breakage, we will cover you up to 50% of the amount you spent, with a store credit, for a replacement of your frame and lens. This offer is valid for one full year. You just need to send your broken glasses back to us.

ONE-YEAR OPTIONAL PREMIUM WARRANTY ($15)

Want a more comfortable plan? This is it. It covers everything for a full year. All breakages and prescription changes—unlimited! Don’t forget to add this Premium Warranty at checkout.

For more information, e-mail us at: warranty@orenisaac.com

One more thing +

WHY ARE OUR PRICES SO REASONABLE?

Our experience allows us to directly outsource to the best manufacturers in the world—from Europe to Asia. Our frames are made in the same factories used by designer brands, but since we have no middlemen, we can give you the best prices in the optical industry. It’s a win-win for everyone!

That’s right—we sell at reasonable prices without forsaking quality! At Oren Isaac, you’ll find the best-quality lenses possible for your prescription. We strongly believe that you should pamper your eyes!

FIRST-TIME BUYER OF ONLINE GLASSES?

We want to welcome you, and assure you that at Oren Isaac you’ll forget any previous unpleasant experiences. We know this industry so well that selling online was a smooth transition for us, and we hope it will be equally seamless for you.

WHY DO OUR GLASSES FIT YOU SO WELL?

Not only do we double-check your lens prescription before shipping your order, but we’ve also perfected the art of pre-adjusting the frame to ensure a perfect fit. However, if you need modifications, know that all of our frames are easily adjustable, and we’re happy to assist you if needed.

WANT SOME GREAT ADVICE?

Heat is your enemy, so avoid it! It will damage your lens coating and cause cracks. Also, always clean your lenses with coldwater (dish soap will work, too, but make sure you apply it with your fingers), and dry your lenses with a soft cloth. Or, use our complimentary microfiber cloth.

A STYLE FOR ALL FACES—HOW DID WE DO IT?

We’ve spent years working face-to-face with customers from all over the world (and even with a few well-known faces). As a result, we’ve accumulated the experience and expertise to design our Oren Isaac collection from scratch with your face in mind. Try on our glasses! But be forewarned—we fix poor vision, not our frames addiction! 

Beautifully designed, high-quality frames and lenses...

That’s who we are! We strive to give you the ultimate buying experience while purchasing your glasses online.

We have no doubt that you’ll love Oren Isaac Eyewear for years to come!

See more.

We Believe in Quality

Quality isn’t negotiable. As such, we only use the best manufacturers, and our years of experience have given us the expertise to design a beautiful collection of acetate frames that not only look amazing but last for years! And if you ever break your frames, don’t worry—we’ve got you covered!

The same goes for lenses—we don’t compromise in any way. That’s why we’ve partnered with quality lens manufacturers who will provide you with the best options for your prescription. We care about your eyes as much as you do!

Let’s Social-Eyes!

At Oren Isaac, we believe that being “social” is more than just an Internet trend.

Our social program is simple yet meaningful: we want to make you a part of our charitable endeavors. How? Just post a picture of yourself wearing your Oren Isaac glasses on one of these major social-media platforms—Facebook, Twitter, or Instagram—with our handle, #OrenIsaacGiveBack, and we will donate one free pair of glasses to charity.

We will feature the most liked/shared images on our blog, and the person behind the lenses—that is, you—will be rewarded. That’s how we “social-eyes” at Oren Isaac!

Home Try-On

  • Free home trial of up to five pairs of glasses—with free shipping both ways.
  • You will have six leisurely days to try out your glasses, effective as of the date of delivery.
  • And what if you like one or more pairs? Just order them online, and return your home try-on kit to us within six days. You’ll find a return label with your kit. Yes, it’s that easy!

WHAT ARE THE DETAILS?

  • We will charge you $1.00 for credit-card authorization, but don’t worry, this amount will be reimbursed to you.
  • In the unlikely event of a missing or damaged frame, we will charge you 90% of the total cost per frame.
  • Only available for domestic US customers.

Insurance

ITEMIZED RECEIPT

With all prescription orders, you’ll receive an itemized receipt that you can give to your vision-insurance provider for reimbursement. Check to see if you have an out-of-network benefit for prescription eyewear. 

FSA/HSA

There are several types of Health Savings Accounts (HSA) and Flexible Savings Accounts (FSA). You may pay with either type of account as long as your FSA or HSA is linked to a major credit card.

Shipping

  • Free standard shipping for the continental US (7 to 10 business days)
  • Alaska, Puerto Rico, and Hawaii, add $14.95
  • Expedited shipping: $12.95 (5 to 7 business days)

Express shipping: $19.95 (3 to 5 business days). Please allow us a production time of 3 to 6 days (variations are due to prescription-lens strength). Trust us—it will be worth the wait!

Warranty

14 DAYS FREE TRIAL—NO QUESTIONS ASKED!

In the unlikely event that your order does not match your expectations, we will accept your return within 14 days of delivery. Once we get your glasses back, in its original packaging and under previously stated conditions, we will issue you a 100% Refund. No Questions Asked !

FREE ONE-YEAR WARRANTY ON ANY MANUFACTURER DEFECTS ON LENSES AND FRAMES. 

Yes, completely free, for all purchases! E-mail us at: warranty@orenisaac.com to let us know your concerns, and we will be happy to help you.

FREE ONE-YEAR BREAKAGE WARRANTY

Accidents can happen, so in the event of a breakage, we will cover you up to 50% of the amount you spent, with a store credit, for a replacement of your frame and lens. This offer is valid for one full year. You just need to send your broken glasses back to us.

ONE-YEAR OPTIONAL PREMIUM WARRANTY ($15)

Want a more comfortable plan? This is it. It covers everything for a full year. All breakages and prescription changes—unlimited! Don’t forget to add this Premium Warranty at checkout.

For more information, e-mail us at: warranty@orenisaac.com

One more thing

WHY ARE OUR PRICES SO REASONABLE?

Our experience allows us to directly outsource to the best manufacturers in the world—from Europe to Asia. Our frames are made in the same factories used by designer brands, but since we have no middlemen, we can give you the best prices in the optical industry. It’s a win-win for everyone!

That’s right—we sell at reasonable prices without forsaking quality! At Oren Isaac, you’ll find the best-quality lenses possible for your prescription. We strongly believe that you should pamper your eyes!

FIRST-TIME BUYER OF ONLINE GLASSES?

We want to welcome you, and assure you that at Oren Isaac you’ll forget any previous unpleasant experiences. We know this industry so well that selling online was a smooth transition for us, and we hope it will be equally seamless for you.

WHY DO OUR GLASSES FIT YOU SO WELL?

Not only do we double-check your lens prescription before shipping your order, but we’ve also perfected the art of pre-adjusting the frame to ensure a perfect fit. However, if you need modifications, know that all of our frames are easily adjustable, and we’re happy to assist you if needed.

WANT SOME GREAT ADVICE?

Heat is your enemy, so avoid it! It will damage your lens coating and cause cracks. Also, always clean your lenses with coldwater (dish soap will work, too, but make sure you apply it with your fingers), and dry your lenses with a soft cloth. Or, use our complimentary microfiber cloth.

A STYLE FOR ALL FACES—HOW DID WE DO IT?

We’ve spent years working face-to-face with customers from all over the world (and even with a few well-known faces). As a result, we’ve accumulated the experience and expertise to design our Oren Isaac collection from scratch with your face in mind. Try on our glasses! But be forewarned—we fix poor vision, not our frames addiction! 

Beautifully designed, high-quality frames and lenses...

That’s who we are! We strive to give you the ultimate buying experience while purchasing your glasses online.

We have no doubt that you’ll love Oren Isaac Eyewear for years to come!

See more.